Contact Austin Center for Teens
Whatever brought you here – a bad week, a worse month, or a pediatrician who said the words “higher level of care” – this page does one thing: it puts you in touch with a person. Call (866) 638-6171 and someone on our admissions team in Austin answers 24 hours a day, seven days a week. Prefer to write? The form below reaches the same team, at the same hours.
-
Most Major PPO Plans Accepted
-
Same Day Admissions Available
-
100% Private & Confidential
-
24/7 Premium Support
Take the First Step Toward Feeling Better
Two Ways to Reach Us
| Call | Send a Message | |
|---|---|---|
| Best when | Tonight is hard, or you want answers in real time | You think better in writing, or it’s easier than talking out loud right now |
| Who responds | A real person on our admissions team – not a menu, not a voicemail | The same admissions team, by phone or email, typically within one business day |
| What happens | A brief, confidential assessment can happen on the same call | A team member follows up to schedule the assessment at a time that works |
| What you need | Nothing – no referral, no diagnosis, no paperwork | A name, a way to reach you, and as much or as little detail as you want to share |
The form asks for your name, phone, email, and a message. Write one sentence or ten – the team reads all of it before calling back.
What Happens After You Reach Out
The first conversation has three parts, and they happen in this order:
You describe what you have been seeing – the changes, the timeline, the thing that finally made you look us up.
A brief, confidential assessment identifies the right level of care for your teen. If that is residential treatment, same-day admission is available when it’s the right fit, and most teens are placed within about 24 hours once insurance and a few minor details are confirmed. If it’s IOP, OP, or Virtual IOP, a first session is scheduled instead.
Benefits, timing, and what to expect are laid out in plain language before you commit to anything.
No family is rushed through this, and no family is made to wait for it. The pace is set by what your teen needs.
Not Sure What to Say?
Parents sometimes delay the call because they can’t find the opening sentence. Any of these is a perfectly good one:
- “Something is wrong with my teen and I can’t name it.”
- “Weekly therapy isn’t enough anymore.”
- “Our pediatrician said we need more support than they can give.”
- “My teen is being discharged from the hospital and we don’t know what comes next.”
- “I just need to know what our options are.”
Which Situation Are You In?
Different families arrive at this page needing different things. Find your row:
Our teen is in immediate danger
Call 911 or your local emergency number first. Our Crisis Hotlines page lists urgent resources, and our team is available once your teen is safe
We’re ready to talk tonight
Call the number above - the assessment can happen now
We’re still deciding
Read how the Admissions Process works end to end, then call when you’re ready - nothing is lost by waiting a day
Cost is the thing holding us back
Use the Insurance Verification form - a few minutes, confidential, no obligation - and let the cost question settle first
Our teen is admitted and we’re packing
Our What to Bring? guide covers the bag, the paperwork, and what stays home
We have a specific question
Our FAQs page answers the ones families ask most - if yours isn’t there, ask it in the form above
About Our Center
Residential Treatment, IOP, and OP happen in person at our center, and our Austin, Texas campus page has the local details – our team can also confirm current availability by phone. Our center is pet-friendly, and a familiar animal can be a real comfort during a hard stretch – all pets and animals must be confirmed in advance with the administrator before coming to the center – so please raise it on your first call. Virtual IOP has no location at all: your teen attends from home, anywhere in Texas.
Contact Austin Center for Teens: Parent FAQs
Who will we actually talk to when we call?
A member of our admissions team, 24 hours a day, seven days a week. They are there to listen, ask a few questions, and carry out the assessment – no phone tree, no callback queue.
Is there a center near us?
Our Austin, Texas campus page has the local details, and the admissions team can tell you about current availability. If distance is a concern, Virtual IOP may fit – it is delivered online to teens anywhere in Texas.
Does contacting you mean we are enrolling our teen?
No. The first call is a free, confidential conversation that ends with a recommendation, not a commitment. Many families use it to understand the teen treatment programs available before deciding anything.
Can our teen bring a pet?
Our center is pet-friendly, and yes, with one step first: every pet or animal must be confirmed with the administrator in advance. Teens who don’t bring one still spend time with animals through Animal-Assisted Therapy.
Can you check our insurance during the call?
Yes. Have your insurance card handy and our team can verify benefits during the same conversation, or you can do it online whenever suits you. Either way, coverage is explained before you commit – our Insurance and Cost page describes what that explanation covers.
Contact Austin Center for Teens Today
You have found the page where things start. Call (866) 638-6171 – for 24/7 confidential support and a free, confidential assessment for your teen, or send the form above and let the first step be a written one. Someone is on the other end either way.